There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you’ll always find no matter which company you opt for is a trouble ticket system. It is the least complicated channel of correspondence for many reasons. In the event that no client support team member is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably be received. Besides, you can copy/paste large bits of info without having to worry about printing mistakes, and if a certain problem needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the very same location, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to contact your hosting provider is that they’re often separate from the web hosting platform, so if you need to provide info or to adhere to instructions, you will have to use no less than 2 different admin consoles and this number might grow if you want to manage multiple domains. Besides, lots of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you’re browsing through your website files or fine-tuning various settings. The ticketing system is being monitored 24-7-365 by our customer service team members and the response time is maximum one hour, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast to some hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request information concerning any billing or technical problem. Furthermore, you can read a selection of informative articles, which will help you solve the most commonly met difficulties yourself.