If you ever have any inquiries in regards to the web hosting service or you experience a problem with your websites, you’ll have to touch base with the respective web hosting provider’s tech support team. It may not make a difference how fast they will reply when you've got an inquiry of a generic nature, but a problem such as a failed software application update, for example, may lead to your site becoming broken or inaccessible online. And the longer you wait for the support team to lend a helping hand, the longer the site will be inoperational. In case you offer goods or services online, any downtime will influence your site in an undesirable way and you may lose current or prospective customers. A lot of web hosting providers, primarily resellers, handle trouble tickets and emails within twenty four hours, but in the Internet world that’s way too long, as clients will scarcely ever go back to a site that isn’t working properly for an extended span of time.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can forget about waiting around for hours and hours, or even a whole day, to get an answer to an email or a technical support ticket. Irrespective of when you touch base with us, we’ll respond to you within no more than sixty minutes with any pre-sales or technical queries that you might have. The fact is, our real reaction time scarcely ever exceeds 20-30 minutes. Since we are working night and day, you will always get assistance in a timely manner and we realize just how crucial that is in the Internet era. Soon after you contact us, we’ll respond to your inquiries. In case you come across any technical complication, we will handle it instead of you, or we’ll supply you with all the necessary information in case there is something that you have to do on your end.