There're lots of website hosting companies on the market today, still most of them are resellers that have minimal resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the phone. The type of support that you can receive through this method of communication varies depending on the provider - a few of them provide you with professional telephone support, others offer common and customer support only as some issues are more time-consuming and it is far easier to be resolved through a support ticket, especially if the situation needs to be escalated. Still, it is good to find that you can contact your website hosting provider as there're various small-scale problems that can be taken care of easily and in a very timely manner through a telephone call, not mentioning that you will be able to get additional information about the services before you become a customer.

Phone Support in Website Hosting

We believe that being able to speak with a live consultant is very important, that's why we have 3 support lines all around the world (UK, USA and Australia) and you'll be able to reach us over the phone for 14 hours a day. If you consider acquiring one of our website hosting, for instance, you will be able to phone us and learn more about our services before placing your order so as to ensure that we meet all system requirements for your websites. After the order, you can call us about all of the sales and / or billing issues you may have, or get any kind of general or basic tech information you need. We've tried to find the optimal balance between phone and ticket support, so for strictly technical matters you have to use our ticketing system, which will make it easier to follow the communication and any new developments in the resolution of an issue.