Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • All your support requests will be dealt with within maximum one hour after the trouble ticket or email has been submitted. If your case calls for additional assistance from an administrator, we will forward the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a note to notify you that more time will be needed for discovering the best solution. If you make use of our Managed Servers package, all of the tasks included there will be performed whenever you like.

  • Top quality support service

  • A Topflight Technical Support Service

  • We will be at your disposal 24–7–365 to respond to any questions that you may have pertaining to our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server admin tasks, you can take a glance at our Managed Servers package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services

  • Intuitive help center

  • An Intuitive Help Area

  • We have provided the Control Panel with an elaborate knowledge base, which includes detailed explanations of its features and functionalities. In addition, we have shot detailed video tutorials that will further disclose to you how to perform a particular action or resolve a commonly experienced issue. All the how–to articles and the tutorial videos are readily reachable from every Control Panel section through the Help and Videos buttons situated in the top right corner.